Terms & Conditions

1. Introduction

Welcome to TravDays. These Terms & Conditions apply to enquiries, quotations and travel-related services arranged or assisted by TravDays.

By requesting or purchasing a service from us, you agree to the applicable terms communicated to you before confirmation, together with these Terms & Conditions.

TravDays provides visa assistance, holiday planning and travel-related services from the United Arab Emirates.

2. Our Services

TravDays provides assistance with UAE visas, international visas, holiday packages, flights, hotels, transfers, sightseeing and other travel-related arrangements.

Some services are provided by independent third parties, including airlines, hotels, tour operators, visa processing providers and government authorities.

Service availability, prices and conditions may vary according to the destination, travel dates and relevant supplier requirements.

3. Enquiries and Quotations

Quotations are based on the information provided by the customer and the availability and prices communicated by the relevant suppliers.

Unless expressly confirmed otherwise, a quotation does not guarantee availability or constitute a confirmed booking.

Prices may change before confirmation because of supplier revisions, availability, exchange rates, taxes or other applicable charges.

TravDays will communicate the applicable price and material booking conditions before requesting final confirmation.

4. Payments and Booking Confirmation

Advance payments or full payments may be required for visa applications, holiday packages, flights, hotels and other travel services.

The required payment amount, payment deadline and any applicable conditions will be communicated during the booking or application process.

A service is not considered confirmed solely because an enquiry or quotation has been submitted. Confirmation depends on payment requirements, supplier acceptance and any applicable processing conditions.

Customers should retain payment receipts and written booking confirmations.

5. Cancellations and Refunds

Cancellation and refund eligibility depends on the terms of the relevant visa authority or processing provider, airline, hotel, tour operator or other travel supplier.

Where a customer requests cancellation, TravDays will review the applicable supplier conditions and advise whether any refund is available.

Supplier cancellation charges, non-refundable fees and any TravDays service or processing charges disclosed before payment may affect the amount refundable.

Any eligible refund will be processed after the relevant supplier has confirmed the refundable amount and, where applicable, returned the funds.

Refund processing times may vary depending on the supplier and payment method. Nothing in these Terms & Conditions excludes any refund or other right that cannot lawfully be excluded under applicable consumer protection laws.

6. Visa Assistance

TravDays provides visa guidance, documentation assistance and application support. Visa decisions are made by the relevant immigration authorities, embassies or consulates.

Submission of an application or payment of visa-related charges does not guarantee approval, issuance or entry into a destination.

Visa processing times are estimates unless expressly confirmed by the relevant authority. Delays, additional documentation requests and rejections may occur.

Refunds of visa-related charges, including where an application is refused, depend on the applicable authority or provider rules, the charges disclosed to the customer and mandatory legal rights.

7. Customer Responsibilities

Customers are responsible for providing accurate, complete and genuine personal details and supporting documents.

Customers must review the spelling of names, passport numbers, dates of birth, travel dates and other details before confirming an application or booking.

Customers are responsible for checking applicable passport validity, entry requirements, health requirements and other travel conditions, with assistance from TravDays where included in the agreed service.

Incorrect, incomplete or late information may result in delays, additional costs, refusal of services or cancellation.

8. Holiday Packages and Travel Arrangements

Holiday itineraries, hotel categories, sightseeing schedules, transport and other inclusions will be described in the relevant quotation or booking confirmation.

Changes may be necessary because of availability, weather, operational conditions, government restrictions or other circumstances outside TravDays' reasonable control.

Where a material change occurs, TravDays will communicate the available options and any applicable supplier terms.

Services not expressly included in the confirmed quotation are excluded unless separately agreed.

9. Flights, Hotels and Third-Party Suppliers

Airline tickets, accommodation reservations and other supplier services are subject to the applicable supplier's terms, including rules for changes, cancellations, baggage, check-in and refunds.

Customers should review the conditions communicated with their booking confirmation.

TravDays will assist customers with supplier-related enquiries within the scope of the agreed service, but cannot guarantee that a supplier will approve a requested change or refund.

10. Changes Requested by Customers

Requests to change travel dates, passenger details, accommodation, itineraries or other confirmed arrangements are subject to availability and the applicable supplier conditions.

Additional charges may apply. TravDays will communicate known charges before proceeding with a requested change.

11. Travel Disruptions and Events Beyond Our Control

Travel services may be affected by events outside TravDays' reasonable control, including severe weather, natural disasters, government restrictions, airline disruptions, strikes or public health emergencies.

In such circumstances, available alternatives, cancellations and refunds will depend on the relevant supplier terms, applicable law and the specific circumstances.

TravDays will make reasonable efforts to communicate updates and assist customers within the scope of the service purchased.

12. Personal Information and Documents

TravDays may request personal information, passport copies, Emirates ID copies and other supporting documents to provide travel and visa-related services.

Our handling of personal information is described in our Privacy Policy.

Read our Privacy Policy.

13. Liability

TravDays is responsible for performing its own agreed services with reasonable care and skill.

Certain services are provided by independent third-party suppliers. Their actions and obligations are governed by the applicable booking terms and law.

TravDays does not guarantee visa approval, uninterrupted travel or outcomes controlled by government authorities or independent suppliers.

Nothing in these Terms & Conditions limits or excludes liability or consumer rights where doing so would be prohibited by applicable law.

14. Applicable Law and Disputes

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates, subject to any mandatory laws or protections that apply.

Customers are encouraged to contact TravDays first so that concerns can be reviewed and an appropriate resolution sought.

Any dispute will be handled in accordance with the jurisdiction and procedures required by applicable law.

15. Updates to These Terms

TravDays may update these Terms & Conditions from time to time.

Updated terms will be published on this website. Changes will not retrospectively remove rights or alter confirmed booking conditions where prohibited by law.

16. Contact TravDays

For booking enquiries, cancellation requests, refund questions or concerns about these Terms & Conditions, please contact us.