Privacy Policy

1. Introduction

Welcome to TravDays. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us or use our travel and visa assistance services.

2. Information We Collect

Depending on your enquiry or the services you request, we may collect the following information:

• Personal details such as your name, nationality, date of birth and contact information.
• Travel information such as destinations, travel dates, accommodation preferences and itinerary requirements.
• Passport copies, Emirates ID copies, photographs, visa documents and other information necessary for travel or visa applications.
• Information submitted through website enquiry forms, WhatsApp, email, telephone or other direct communications.
• Technical information such as browser type, device information and website usage information where collected by our website or service providers.

We ask customers to provide only information reasonably necessary for their enquiry or requested service.

3. How We Use Your Information

We use personal information for legitimate travel-related and business purposes, including:

• Responding to enquiries and preparing travel quotations.
• Assisting with tourist visas and other visa applications.
• Arranging holiday packages, flights, accommodation, transfers and travel-related services.
• Communicating application updates, booking information and travel requirements.
• Providing customer support and assisting with future travel enquiries.
• Maintaining business records, preventing fraud and meeting applicable legal obligations.

4. Passport, Emirates ID and Visa Documents

Some services require customers to provide identification and supporting documents, including passport copies, Emirates ID copies and visa-related records.

We use these documents for the requested travel or visa service and for related customer support, recordkeeping or future services where permitted by applicable law.

Customers should send identification documents only through communication channels confirmed by TravDays and should avoid sharing unnecessary personal information.

5. Sharing Information with Third Parties

To provide requested services, TravDays may need to share relevant personal information with third parties, such as:

• Immigration authorities, embassies, consulates and visa processing providers.
• Airlines, hotels, tour operators, transport providers and other travel partners.
• Technology, communication, hosting and administrative service providers supporting our operations.
• Regulators, law enforcement agencies or other authorities where disclosure is legally required.

We aim to limit disclosures to information reasonably necessary for the relevant purpose. Some recipients may be located outside the UAE, including in the destination country. Such transfers will be handled in accordance with applicable legal requirements.

6. Document Retention

TravDays may retain customer information and travel-related documents after a service has been completed for ongoing customer support, future travel enquiries, recordkeeping and applicable legal or regulatory requirements.

We will retain personal information only for as long as reasonably necessary for an identified lawful purpose. When it is no longer required, we will take appropriate steps to securely delete or anonymise it, unless continued retention is legally required or otherwise permitted.

Retention periods may vary depending on the nature of the information, the service provided and applicable legal obligations.

7. Information Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer documents should be limited to personnel and service providers who need the information for authorised business purposes.

No internet transmission or electronic storage method is completely secure. Customers should contact us promptly if they believe information shared with TravDays has been compromised.

8. Cookies and Website Technologies

Our website may use cookies or similar technologies that are necessary for website operation, security or functionality. Our hosting and third-party service providers may also process technical information associated with website visits.

We do not currently identify Google Analytics, Google Tag Manager or Meta Pixel in the website files reviewed for this policy. This statement is not a guarantee that no other website technologies are used.

If we introduce non-essential analytics, advertising or similar tracking technologies, we will update this Privacy Policy and implement any consent or preference controls required by applicable law.

Visitors can also manage or restrict cookies through their browser settings, although disabling certain technologies may affect website functionality.

9. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction of processing or withdrawal of consent where processing is based on consent.

To submit a privacy-related request, contact us using the details below. We may need to verify your identity before responding, particularly where passport or identification documents are involved.

Certain records may need to be retained despite a deletion request where required or permitted by law.

10. Third-Party Websites and Services

Our website may contain links to external services, including WhatsApp, Facebook, Instagram and travel-related providers.

These third parties operate under their own privacy policies. TravDays is not responsible for the privacy practices of websites or services that we do not control.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology or applicable legal requirements.

The latest version will be published on this page with its updated effective date.

12. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact TravDays: